The IT infrastructure of almost any modern enterprise requires a special environment to track and manage user requests. Such systems are used primarily in the areas of deals processing, technical support, bug tracking, etc.
- you can add requests/issues
- you can assign a person who is responsible for the processing and solution of a particular request
- you can set and change the request status (new, is being resolved, closed, etc.)
- you can configure additional parameters of the request (set the due date of the response, set priority, leave comments, create and configure notifications, etc.)
SharePoint Issue Tracking solutions